Dear Customers,
we are taking a break from 16th September through 5th October 2026
- Orders with payment received up to and including 15th September will be shipped immediately as usual.
- Orders with payment received after 15th December will be processed and dispatched from 6th October 2026 onwards.
Best Regards,
Your Smiling Monster Games Team
A message to our customers in the EU
Dear customers,
shipping to EU countries (excluding Germany) is suspended for the time being.
This is due to the EU packaging regulation and its implementation, which makes it basically impossible for a small company like we are, to serve your gaming hobby needs by sending sleeves, boxes or games to you.
We hope that this is only temporary and that the relevant authorities will quickly remove the bureaucratic and financial barriers that have been put in place and reopen the EU market to small businesses soon.
We are not happy about the situation but there is no alternative - we are forced to stop shipments within the EU, until, hopefully, market barriers are removed.
Let's hope for the best and keep on gaming!
Best Regards,
Your Smiling Monster Games Team
Right of Revocation
Right to Cancel
Consumers, that is any individual acting for purposes which are wholly or mainly outside that individual's trade, business, craft or profession, are entitled to cancel any contracton the following conditions:Instructions for Cancellation
Right to Cancel
You have the right to cancel this contract within fourteen days without giving any reason.The cancellation period will expire after 14 days from the day on which you acquire,or a third party indicated by you and other than the carrier acquires,physical possession of the goods.
To exercise the right to cancel, you must inform us(Smiling Monster Games, Landmesser und Zlatintsis GbR, Mariahilfstraße 4, 52062 Aachen, Germany; phone: +49 (0) 176 50183340, email: shop@smiling-monster.com) of your decision to cancel this contract by a clear statement(for instance, by mail or by email).
You may use the attached sample cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your message concerningyour exercise of the Right to Cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you,including the costs of delivery (except for supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us)without undue delay and not later than fourteen days after the day on which we are informedabout your decision to cancel this contract.We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressedly agreed otherwise.In any event you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidenceof having sent back the goods, whichever is earliest.You shall send back the goods to us without undue delay and in any event not later thanfourteen days from the day on which you communicate you cancellation from this contract to us.The deadline is met if you send back the goods before the period of 14 days has expired.You bear the direct costs of returning the goods.You are only liable for any diminished value of the goods resulting from the handling other thanwhat is necessary to ascertain the nature, characterisitcs and functioning of the goods.
Sample Cancellation Form
(If you wish to cancel this contract, please complete and submit this form.)
To
Smiling Monster Games
- Helge Landmesser -
Mariahilfstraße 4
52062 Aachen
Germany
E-Mail: shop@smiling-monster.com
Tel.: +49 (0)176 50183340
I/we (*) hereby give notice that I/we (*) cancel my/our contract of sale of the following goods (*)
_______________________________________________
_______________________________________________
Ordered on ___________________ (*)/received on _______________________(*)
Name of the consumer(s) ______________________________________
Address of the consumer(s)
_________________________________
_________________________________
_________________________________
_________________________________
_________ _____________________________________________________
Date Signature of the consumer(s) (only applicable for messages on paper)
________________________________________________________________________________
(*) Delete as appropriate
Sample Cancellation Form as PDF-download
You can download the sample Cancellation From as PDF file:
Sample Cancellation Form - Download
